General Office Hours

Our office is located in the Celebration Cinema North complex. Give us a call and we would be happy to help you out! Note that some days we do experience a high call volume, so please leave a message and we will get back to you as soon as we can (within 24 hours of your call). We respond to emails and Facebook messages as well.

We always recommend making reservations before coming out to the park. We have larger groups that will book out the park or periodically will close the park early if we don’t have any reservations and the weather is not so great. Please contact us to book your next climb! We reserve the right to shut down the park early due to lack of reservations and/or poor weather.

Our office is currently open for meetings by reservation only with our sales representatives from Monday through Friday from 9:00 AM – 5:00 PM. All calls and emails will be answered in the order in which they are received. Please visit our Group Events page to find out more about booking a group event with us.


Park Hours | Closed for the Season! 

We are now closed for the season. Thank you for an amazing year! We look forward to hosting you next Spring.

Please note that we reserve the right to shut down the park early due to lack of reservations or poor weather. Reservations are highly recommended! Follow us on Social Media to keep up with the most up-to-date information on opening dates and times. See below as well for our current hours of operation:

November 1 – November 9th

Monday – Friday: By reservation only for groups of 12 or more made at least 48 hours in advance.

Saturday: 11:00 AM – 6:00 PM (last ticket sold at 4:00 PM)

Sunday: 11:00 AM – 6:00 PM (last ticket sold at 4:00 PM)

October 28 – October 31

Monday – Thursday: By reservation only for groups of 12 or more made at least 48 hours in advance.

Friday: 3:00 PM – 10:00 PM (last ticket sold at 8:00 PM)

Saturday: 10:00 AM – 10:00 PM (last ticket sold at 8:00 PM)

Sunday: 10:00 AM – 8:00 PM (last ticket sold at 5:00 PM)

April 27th – June 10th

Monday – Thursday: By reservation only for groups of 12 or more made at least 48 hours in advance.

Friday: 3:00 PM – 10:00 PM (last ticket sold at 8:00 PM)

Saturday: 10:00 AM – 10:00 PM (last ticket sold at 8:00 PM)

Sunday: 10:00 AM – 6:00 PM (last ticket sold at 4:00 PM)

June 10th – August 26th

Monday – Wednesday: 10:00 AM – 9:00 PM (last ticket sold at 7:00 PM)

Thursday: 10:00 AM – 11:00 PM (last ticket sold at 9:00 PM)

Friday: 9:00 AM – 11:00 PM (last ticket sold at 9:00 PM)

Saturday: 9:00 AM – 11:00 PM (last ticket sold at 9:00 PM)

Sunday: 10:00 AM – 9:00 PM (last ticket sold at 7:00 PM)

Ticket Booth

The ticket booth is open for ticket sales during open climb. For any group reservations, you will check in here before your climb. Please make sure to show up at least 15 minutes before your scheduled climb time, to make sure you are ready and fully checked in for your scheduled climb time. Please note that we reserve the right to shut down the park early due to lack of reservations or poor weather. Reservations are highly recommended!

April 27th – June 10th

Friday: 2:45 PM – 8:00 PM

Saturday: 9:45 AM – 8:00 PM

Sunday: 9:45 AM – 4:00 PM

June 10th – September 3rd

Monday – Wednesday: 9:45 AM – 7:00 PM

Thursday: 9:45 AM – 9:00 PM

Friday: 8:45 AM – 9:00 PM

Saturday: 8:45 AM – 9:00 PM

Sunday: 9:45 AM – 7:00 PM

September 4th – November 20th

Friday: 2:45 PM – 8:00 PM

Saturday: 9:45 AM – 8:00 PM

Sunday: 9:45 AM – 6:00 PM

Call Center

Monday – Friday: 9AM-5PM

Saturday- Sunday: 8:30AM-7PM


Special Considerations

Note that the hardest courses shut down an hour before the park closes, so if you are attached to completing those during your time here, you will want to make sure you book your ticket early enough in the day (each course on average takes 30 to 45 minutes to complete – sometimes longer on busier days – and you must complete an easy course before completing a medium course, and a medium course before trying either of the harder courses).

We do facilitations at every half hour, so if you are on a tight schedule, make sure you show up 15 minutes before your desired climbing time to make sure you have enough time to check in before heading down. This process can be expedited by signing waivers before checking in, which can be found in the Contact tab above.

If you have any questions regarding our hours or booking your reservation, please call our office at (616) 226-3993.